Privacy Policy
At Medanta Homecare and Lab Test, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our homecare and lab testing services.
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1. Information We Collect
We may collect the following information from you:
Personal Details: Name, age, gender, contact number, email address, residential address.
Medical Information: Test requests, prescriptions, medical history, diagnostic reports, and other health-related data.
Payment Information: Billing details, payment mode, and transaction history.
Usage Data: Information about how you use our website/app, including cookies and browsing activity.
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2. How We Use Your Information
We use your information for the following purposes:
To provide homecare and lab testing services at your doorstep.
To confirm appointments, share reports, and update you about your services.
To process payments securely.
To maintain records for medical and legal compliance.
To improve our services and customer experience.
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3. Data Security
We use secure servers, encryption, and strict confidentiality protocols to protect your data.
Only authorized healthcare professionals and staff have access to your medical information.
We do not share your personal or medical data with third parties without your consent, unless required by law.
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4. Sharing of Information
We may share information only with:
Accredited diagnostic labs and healthcare professionals for providing services.
Payment gateways for processing transactions securely.
Government authorities, if legally required.
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5. Your Rights
You have the right to:
Access your medical records and reports.
Request correction or updates to your personal information.
Withdraw consent for data processing (subject to legal/medical obligations).
Request deletion of your data (where applicable).
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6. Cookies & Tracking
Our website/app may use cookies to improve your browsing experience and provide personalized services. You can manage or disable cookies from your browser settings.
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7. Policy Updates
We may update this Privacy Policy from time to time. Updated versions will be posted on our website/app with the date of revision.
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8. Contact Us
If you have any questions about our Privacy Policy or how your data is handled, you can contact us: