Return & Refund Policy
Return & Refund Policy – GDC HEALTHCARE
Last Updated: 13 November 2025
At GDC Healthcare, we aim to provide accurate and reliable diagnostic services. Since we deal with medical tests, samples, and lab processes, certain services are non-refundable. Please read our policy carefully.
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1. No Refund on Completed Diagnostic Services
Once a test sample has been collected or the diagnostic service has been performed, no refund will be provided because:
Lab reagents and resources are already used
Reports are processed immediately after sample collection
Medical services cannot be returned or reversed
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2. Refund Before Sample Collection
You may request a refund only if:
You cancel the test before sample collection
The service has not started at our centre or at your home
In such cases:
100% refund will be issued
Refund will be processed within 3–7 working days
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3. Wrong Booking or Duplicate Payment
If you mistakenly:
Book the same test twice
Make duplicate payment
Choose the wrong service
You must inform us immediately. After verification, refund will be processed within 7 working days.
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4. Service Delay or Unavailability
Refund is allowed if:
We are unable to provide the booked service
Required equipment is not available
Technician cannot reach your location
Sample collection is not possible
In such cases, you will receive a full refund.
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5. Home Collection Charges
If our technician reaches your location but:
Customer is unavailable
Customer cancels on the spot
Wrong address was provided
Then home collection charges (if applicable) will not be refunded.
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6. Mode of Refund
Refunds will be processed only through:
UPI
Bank Transfer
Original mode of payment (if available)
Cash refunds are not provided.
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7. How to Request a Refund
To raise a refund request, contact us at:
📞 8700003787
📍 GDC Healthcare, Block G, 243 GF, Block M, South City II, Sector 49, Gurugram, Haryana 122003
⏰ 7:00 AM – 8:00 PM
Provide:
Name
Registered mobile number
Test details
Payment receipt (if any)
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8.
Policy Updates
We may update this policy as needed. The latest version will always be available at our centre or on our website.